Frequently Asked Questions

Check out some of the questions we get asked the most

Getting Started

Starting the Mecca Games party


Registering


To sign up, click on the Join Now button at the top right of the homepage and follow the on-screen instructions. It should be pretty straightforward, but if you have any problems then don’t hesitate to contact one of our friendly support team and they’ll be happy to help.


Who can play on Mecca Games?


You can only play online with us if you’re 18 or older, as long as this is the minimum age requirement for online gambling in your state or country.

Unfortunately, there are also some countries which prohibit gambling by law, so we cannot accept players from these countries.


Are Player Verification and Account Verification the same thing? What are they?


They’re different things.


Player Verification is the process that happens when you first sign up, where we must confirm your age and identity - we’re required to do this by law. This is important as it means that we can ensure your safety and security. This information may be confirmed automatically when you register your account with us or we may ask for some

documentation, such as a proof of ID and address.


Account Verification happens once you hit a certain level of activity with us. This means that we can support your level of gaming to adhere to UK regulations, but also because ensuring you’re gambling safely is a big priority for us. For this, we might ask you for some further documentation, such as your source of income.


Which promotions am I eligible for?


There will be requirements on each promotion page which specify the exact requirements for each promotion. You might receive offers by email or SMS which will also include this information.


How can I get in touch?


We’re on hand to help via live chat, email or telephone. Check out the contact information at the bottom of our homepage to find out how to get in touch and when we’re available to chat.


What are deposit limits?


These are put in place as part of our commitment to safer gambling, and it means you can set a daily, weekly or monthly deposit limit to make sure that you’re only spending with us what you can comfortably afford. It’s a handy way of staying in control and making sure you’re always enjoying your time on Mecca Games.


How do I play my bonus?


Congrats on the bonus! Each one will be different, so check the T&Cs for each one you receive and they’ll give you detailed information about how you can play them, which games they can be used on and which games are excluded. You can also check in your Account under the Promotions tab for full details of how and where you can play them.


What are wagering requirements and how do they work?


All bonuses will have wagering requirements and they’ll all be specific to that bonus. The requirements will specify how many times you need to wager your bonus to convert it into real funds and therefore any winnings into cash. Wagering requirements also apply to free spins as winnings from these will be paid in bonuses,


not cash.


You can easily check how much wagering is left on any bonuses or spins you have in action by heading to Promotion History in your account.

Where can I use my free spins?

You’ll only be able to use your free spins on certain games, and these will usually be listed on the promotions page or in the T&Cs of the offer.


My question hasn’t been answered!


That’s not a question! Kidding. We’re happy to answer any specific questions you have, just get in touch via live chat, phone or email and one of our friendly team will be happy to help