Responsible Gaming

Don’t get your head in a spin. Your enjoyment is our number one priority at Mecca Games, which is why we take safer gambling very seriously. Here you can find tips on playing safely, places to get support and information on all the tools we have in place to make sure you’re always having fun with us.


Worried you might have a gambling problem?


Sometimes it can be hard to realise when you have a problem, so start by asking yourself these questions:

  • Do I spend more money and time on gambling than I can comfortably afford?
  • Am I finding it hard to manage or stop my gambling?
  • Do I have arguments with family or friends about money and gambling?
  • Am I losing interest in my usual activities or hobbies, like going out with friends or spending time with family?
  • Am I always thinking or talking about gambling?
  • Do I lie about your gambling or hide it from other people?
  • Do I chase losses or gamble to get out of financial trouble?
  • Do I gamble until all my money is gone?
  • Have I borrowed money, sold possessions or not paid bills in order to pay for gambling?
  • Do I need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?
  • Am I neglecting work, school, family, personal needs or household responsibilities because of gambling?
  • Do I feel anxious, worried, guilty, depressed or irritable when I’m not gambling?

The more you answered yes to, the more likely it is that you have a gambling problem.

Remember, we’re always on hand to help. If you have any questions or concerns, then please don’t hesitate to get in touch. You can call us on 02038872815 or get in touch via our Live Chat, which is open 24 hours a day, 7 days a week.

Further Support

GamCare is a national resource for gambling-related problems, educational resources and training to ensure gaming remains a positive experience. You can contact GamCare via their website, GamCare.org.uk, or on 0808 8020 133 (Freephone).

Gamblers Anonymous provides support for compulsive gamblers, including online forums and support groups. For further details of this service and other helpful information, visit their website, GamblersAnonymous.org.uk.

Gambling Therapy (part of the Gordon Moody Association) offers a variety of support services to people adversely affected by gambling. These include a text based Live Advice Helpline, online groups and forums, an app containing information about playing responsibly and further support agencies (search ‘Gambling Therapy’ in Google Play or the Apple Store to download it), and a hostel for compulsive gamblers who need counseling and rehabilitation in a residential setting. To contact them, phone 01384 241292 or email [email protected]. You can also find more information on their website, GamblingTherapy.org.

National Problem Gambling Clinic provide family therapy, the clinic helps family members to help each other, so they can gain new perspectives and find new solutions to the difficulties they are experiencing. More information and details on how to access this service can be found here.

Self-Exclusion with GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit Gamstop.co.uk.

OUR RESPONSIBLE GAMING TOOLS

Game Session Reminders

Time flies when you’re having fun. That’s why we’ve got Game Session Reminders in place, a handy tool that lets you know how long you’ve been playing. To help you keep track of your play time, you can set a Game Session Reminder in the Responsible Gaming tab in My Account.

Net Deposit Loss limits.

You can choose to set a Net Deposit Loss Limit in the Cashier. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours.

Your Net Deposit loss is the difference between your deposits and your withdrawals i.e. if you deposit £20 and then go on to withdraw £15, your Net Deposit loss would be £5.

This is a shared limit across our partner sites: KittyBingo.com, LuckyPantsBingo.com, SpinandWin.com, MagicalVegas.com, RegalWins.com, LuckyVIP.com, Aspers.com. This means if you reach your limit on one site or as an accumulation across multiple sites you will not be able to deposit and play on any other sites until your limit resets next month.


Take a Break

If you think it’s time to Take a Break from us, then it’s easy to pause your account – no hard feelings.

You can Take a Break for:

  • 24 hours
  • 48 hours
  • 7 days
  • 1 month
  • 6 weeks


Don’t worry, everything will be exactly as you left it when you return, and you can extend it at any time. To Take a Break, head to the Responsible Gaming tab in My Account but please note, you can’t unlock your account before the time period you have chosen has ended. Only your Mecca Games account will be locked, so if you have accounts with any other sites, these will be unaffected.

Self-Exclusion

If you’re concerned about your gambling and want to stop for longer than the 6 weeks that the Take a Break option allows for, we recommend that you self-exclude. To do this, simply select Self-Exclusion in the Responsible Gaming tab in the My Account.

With self-exclusion, you can restrict access to your Mecca Games account immediately by closing it for a set period of time, from 6 months to 5 years. This self-exclusion will apply to all accounts that are operated by Daub Alderney Limited.

When you self-exclude, please be aware that:

  • During your self-exclusion period, your account cannot be reopened for any reason.
  • Any remaining cash balance will be transferred to your bank card, bank account, paid by cheque or another payment method if necessary.
  • All bonuses and promotion opt-ins will be forfeited and will not be reinstated if your account is reopened after the self-exclusion period.
  • Once your self-exclusion period has ended, you can request to reopen your account if you wish to. To do this, please contact our Customer Support team. They will forward your request to our Safer Gambling team, who will contact you within 3 working days and ask you to complete a questionnaire. This enables them to assess your request and ensure it is safe for you to reopen your account.
  • We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded that they do not receive any marketing material from us. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.
  • Whilst we have robust measures in place to block self-excluded players registering new accounts, we bear no responsibility or liability whatsoever if a player continues to deposit and wager using additional previously undisclosed accounts or if they open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. It is also the responsibility of players not to attempt to get around their self-exclusion by registering a new account using different personal details.
  • You may also want to unfriend and/or unfollow yourself from any Facebook, Twitter or other social networking accounts that may be linked to Mecca Games or other gambling sites to avoid seeing gambling-related posts and marketing during your self-exclusion period.


If you’re thinking of self-excluding from Mecca Games, we would also encourage you to consider extending your self-exclusion to other gambling operators. You can do this via GamStop.

PARENTAL CONTROLS

It’s illegal to for anyone under 18 years of age to open an account with us. We request that if you share a household with anyone under the age of 18, you ensure that they’re not able to access the website. To do this, you can use a program called CyberSitter or NetNanny.

We reserve the right to ask you to provide us with additional details and documentation for proof of age to further check if the information provided is legitimate. Any additional information will be kept completely confidential.

COMPLAINTS AND DISPUTES

If you’re unhappy about any of our services, then we encourage you to let us know as soon as possible. You can call us on 02038872815, email us at [email protected] or get in touch via our Live Chat, which is open 24 hours a day, 7 days a week.