Don’t get your head in a spin. Your enjoyment is our number one priority at Mecca Games, which is why we take safer gambling very seriously. Here you can find tips on playing safely, places to get support and information on all the tools we have in place to make sure you’re always having fun with us.
Worried you might have a gambling problem?
Sometimes it can be hard to realise when you have a problem, so start by asking yourself these questions:
The more you answered yes to, the more likely it is that you have a gambling problem.
Remember, we’re always on hand to help. If you have any questions or concerns, then please don’t hesitate to get in touch. You can call us on 02038872815 or get in touch via our Live Chat, which is open 24 hours a day, 7 days a week.
GamCare is a national resource for gambling-related problems, educational resources and training to ensure gaming remains a positive experience. You can contact GamCare via their website, GamCare.org.uk, or on 0808 8020 133 (Freephone).
Gamblers Anonymous provides support for compulsive gamblers, including online forums and support groups. For further details of this service and other helpful information, visit their website, GamblersAnonymous.org.uk.
Gambling Therapy (part of the Gordon Moody Association) offers a variety of support services to people adversely affected by gambling. These include a text based Live Advice Helpline, online groups and forums, an app containing information about playing responsibly and further support agencies (search ‘Gambling Therapy’ in Google Play or the Apple Store to download it), and a hostel for compulsive gamblers who need counseling and rehabilitation in a residential setting. To contact them, phone 01384 241292 or email [email protected]. You can also find more information on their website, GamblingTherapy.org.
National Problem Gambling Clinic provide family therapy, the clinic helps family members to help each other, so they can gain new perspectives and find new solutions to the difficulties they are experiencing. More information and details on how to access this service can be found here.
Self-Exclusion with GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit Gamstop.co.uk.
OUR RESPONSIBLE GAMING TOOLS
Game Session Reminders
Time flies when you’re having fun. That’s why we’ve got Game Session Reminders in place, a handy tool that lets you know how long you’ve been playing. To help you keep track of your play time, you can set a Game Session Reminder in the Responsible Gaming tab in My Account.
Net Deposit Loss limits.
You can choose to set a Net Deposit Loss Limit in the Cashier. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours.
Your Net Deposit loss is the difference between your deposits and your withdrawals i.e. if you deposit £20 and then go on to withdraw £15, your Net Deposit loss would be £5.
This is a shared limit across our partner sites: KittyBingo.com, LuckyPantsBingo.com, SpinandWin.com, MagicalVegas.com, RegalWins.com, LuckyVIP.com, Aspers.com. This means if you reach your limit on one site or as an accumulation across multiple sites you will not be able to deposit and play on any other sites until your limit resets next month.
Take a Break
If you think it’s time to Take a Break from us, then it’s easy to pause your account – no hard feelings.
You can Take a Break for:
Don’t worry, everything will be exactly as you left it when you return, and you can extend it at any time. To Take a Break, head to the Responsible Gaming tab in My Account but please note, you can’t unlock your account before the time period you have chosen has ended. Only your Mecca Games account will be locked, so if you have accounts with any other sites, these will be unaffected.
If you’re concerned about your gambling and want to stop for longer than the 6 weeks that the Take a Break option allows for, we recommend that you self-exclude. To do this, simply select Self-Exclusion in the Responsible Gaming tab in the My Account.
With self-exclusion, you can restrict access to your Mecca Games account immediately by closing it for a set period of time, from 6 months to 5 years. This self-exclusion will apply to all accounts that are operated by Daub Alderney Limited.
When you self-exclude, please be aware that:
If you’re thinking of self-excluding from Mecca Games, we would also encourage you to consider extending your self-exclusion to other gambling operators. You can do this via GamStop.
It’s illegal to for anyone under 18 years of age to open an account with us. We request that if you share a household with anyone under the age of 18, you ensure that they’re not able to access the website. To do this, you can use a program called CyberSitter or NetNanny.
We reserve the right to ask you to provide us with additional details and documentation for proof of age to further check if the information provided is legitimate. Any additional information will be kept completely confidential.
COMPLAINTS AND DISPUTES
If you’re unhappy about any of our services, then we encourage you to let us know as soon as possible. You can call us on 02038872815, email us at [email protected] or get in touch via our Live Chat, which is open 24 hours a day, 7 days a week.